As a Key User Outbound I am responsible for the optimal and correct use of the WMS (Warehouse Management System) with KiSoft; The first-and second-line support and help users to solve operational problems; Answering WMS-related questions and train end users in the use of the WMS system; Involved in testing the software in a team. In this function, I report to the process manager and team lead, will work together in a team of Key Users WMS colleagues; As Key User, I have a proactive and flexible attitude. I detect, investigate and formulate functional applications for the Control Room. In consultation with Control Room I follow-up actions. In doing so, I wear my care for the user testing and imagine the procedures and work instructions to support my chosen solution (s); I train users, accompany the implementation and see to it that these procedures and work instructions are complied with.
Manual Area; Checking orders for completeness, packing orders manually for retailers or customers
Expedition; Scanning goods, packing goods in containers to prepare for shipment , closing containers and place them at the right docks for the truckers
Returns; Sort goods for several departments, check goods for quality and book them in the system when correct, by incompleteness/non useable check out and stored for buyers/manufacturers