- Daily walk to inspect Casino, public areas and especial jobs performed based on monthly schedules.
- Inspect Gym condition and cleanliness, pool decks and reservation status.
- Greet all guests who stay on line to reserve palapas, move and greet associates by all pools and beach.
- Inspect 1-2 vacant rooms between 7 am and 8 am.
- Approve credits to room attendants, review day plan based on last minute call from full time and contractors.
- Conduct stand up to all staff, meet managers and supervisors to review prior day issues.
- Review and analyze GSS (guest comments) and Trip advisor comments.
- Attend Managers stand up.
- Attend Operations planning.
- Respond guest issues, review action plans of public areas, room attendants and Supervisors.
- Meet the PM shift and review day plans with PM leaders.
- Attend meetings and review minutes, share and designate actions to managers.
Proper department budget to engage associates, can use lazy river and complex facilities, gym, pool and beach with my family, employeer retirement plan equaly to my deduction.
Terrible dental and vision plan.