--- Take incoming calls and help IBM employees with a good or no computer knowledge.
---- All employees have access to IBM's online university to learn and develop their IT knowledge at all times
---- Solving a customer problem was very nice for me.
(History of creating and managing customer accounts)
--- The collaboration with the management team and customer account manager was very good in order to solve the customer's problem.
--- The Difficulty is when you miss the information in the database and that nobody can help you
--- IBM has a very good working environment