At first side Cygnific looked perfect from applying to the job and first few days at work, but it started getting worse the moment you begin actually working on the floor.
Let's start with some good points:
- A kitchen/kantine with variaty of food and drinks
- good facilities during you break (TV, relaxing in 'secret gardens', playing games, massage seat, walk in the park just on the corner, pool table etc)
- open office and great colleagues.
Unfortunately management is very bad organized. As an agent you have to be lucky to have a click with your team lead and also have a good one! A team lead should be a coach from beginning till the end. This team lead had no communication at all and even the last few months till my last day I never had contact with this person. Last day on the job, most team leads and managers past by and didn't had manners to say goodbye and wish you good luck in future.
The first days on the job, I saw a lot of people leaving. Now I understand why. Agents seek for a better salary, better working hours and loyal company with great management.
Don't sign a contract with Cygnific if you want to learn, grow and have a nice working environment. This is an in-between job if you don't have any other choice.