Working as a landside agent at KLM is always full of surprises, because every day is never the same. The variety in tasks assignment and the multitasking skills that is used every day have improved and developed my current knowledge and skills, such as providing the best customer service and the know-how about the aviation world. Furthermore, the workplace diversity is one of the reason why I like the job. As I learned a lot about different background, experiences and various approaches to operate or solve a situation.
Ultimately, as a landside agent I have to deal with various unpleasant situations. One of them is to inform standby passengers that they might not have a seat. This sometimes increases great discussion and therefore, I always try to explain it slowly and clearly with compassion. From my experiences, I have learned that service oriented is one thing but providing customer service with compassion is another thing that is more valued and effective.
geen een dag is hetzelfde en dus leerzaam en uitdagend